The Metro B in Rome continues to have its problems, particularly the issue of delays is the most serious. The display shows a 13-minute wait but it can also take up to 30 minutes. This happens inside the Metro B stations but not all of them since the display is not present at the Jonio terminal. Tired of this situation, users have decided to launch a petition on social media to ask for service improvements.
The Testimony
Maria Germini, is a temporary teacher at the nurseries in Rome and often the day before or the same morning she is informed of the place where she has to go to work. In addition to work problems, she also has to worry that the train arrives on time but unfortunately there are endless waits, as she recounts: "It happened to have taken an hour and a half to get from Jonio to Piazza Bologna. It's four stops. Thirty minutes would be enough. But every day it's a lottery". It should be added that the problem is not only the long waits but also the lack of phone signal from Jonio station to Piazza Bologna and Maria adds: "And if the train doesn't pass we can't even warn because there's no signal in the stations until Piazza Bologna".
The Users' Revolt
The petition was born not only to be able to have improvements of the Metro B Line but also to be able to find alternatives, for example as Maria says: "In the meantime, alternative solutions can be found, such as a shuttle service because we, as users, pay for a service and claim the right to use it". The final goal of this petition is to get help from the competent authorities so that they can take immediate actions to solve these problems.
What are the problems
The problems addressed in the petition are described by Maria: "In the last two years, problems and discomforts already present in the past and concerning the B and B1 lines of the Rome subway, have further worsened... Waits of about 30 minutes for the B1 metro and about 13 minutes for the B metro. Trains and platforms full of commuters due to the waits with a consequent safety problem. It is even problematic to get off the train because the space available for descent is completely occupied by the commuters going up. Information about the arrival times of the trains is completely unreliable. The stations are run-down, dirty, inhospitable, as are often the train carriages. Some elevators have been closed for years. In some metro stations, like Jonio, Conca d'Oro and Libya, almost all phone operators are unreachable, with the consequent impossibility for commuters to warn about delays due to the constant subway disservices".
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